01Delivery Zones

We deliver worldwide, to all countries served by:

• USPS (United States Postal Service)
• FedEx
• DHL

Orders are shipped from New York, United States.

02Order Processing Times

The times shown are the preparation time before shipping.

Standard products:
Preparation time: 2 to 5 business days.

Custom wigs:
Production time: 10 to 21 business days, depending on complexity, density, customization, and demand.

These times may be longer during peak periods (sales, holidays, promotions).

03Estimated Delivery Times

The times below are estimates and may vary depending on the carrier and the destination:

• United States: 2 to 7 business days
• France: 7 to 15 business days
• Europe: 7 to 15 business days
• International: 7 to 21 business days

We cannot be held liable for delays related to carriers or customs.
Times may vary during peak periods or in the event of a customs inspection

04Shipping Costs

Shipping costs are calculated:

• Based on the destination
• Based on the weight of the package
• Based on the carrier chosen

They are displayed at checkout.

05Customs, Taxes, and Imports

For any order shipped outside the United States:

• Customs charges may apply
• Local VAT may be required
• Import taxes may be charged

These charges are borne solely by the customer.

We are not responsible for delays or holds related to customs authorities.

06Order Tracking

A tracking number is sent by email as soon as the order ships.

It is up to the customer to track their package on the carrier’s website.

07Delivery with Signature

For custom wigs or high-value orders, delivery with signature may be required for security reasons.

If the package is marked as “delivered” by the carrier at the address provided:

• Our responsibility ends
• Any dispute must be raised directly with the carrier

08Incorrect Address

The customer is responsible for the information provided.

In the event of:

• An incorrect address
• An incomplete address
• A data entry error

We cannot be held responsible for any loss or delay.

Reshipping costs will be borne by the customer.

09Lost or Damaged Package

In the event of a lost or damaged package:

• The customer must contact us within 48 hours
• Photos and proof may be requested

An investigation will be opened with the carrier.

Any claim made outside the time limit may be refused.

10Refused Delivery

If a customer refuses the package:

• International return shipping costs
• Any customs charges
• Processing fees

will be deducted from the refund (if applicable).

Custom wigs will not be refunded in the event of refusal.